Support

Need help with your OMATA?

You can view and download our OMATA User Guide here and our Quick Start Video's here.

Below we’ve listed the most common questions we get asked. If you have a question not addressed here, please feel free to email us at support@omata.com

 

FAQ’s:

Q: Is the OMATA One analog?

A: On the outside it is analog, but on the inside, it’s an advanced GPS cycling computer. We translate the digital data into analog movement of the hands using a modern, mechanical movement designed and developed with Seiko Precision Inc.

Q: Does it have GPS?

A: Yes. It has GPS. Your rides are recorded just as they would be for any other cycling computer.

Q: What data does the OMATA One show on the face?

A: The OMATA One shows Speed, Distance, Ascent and Time.

Q: Can I get my data off my OMATA One?

A: Yes, you can get the data after rides are done, and sync it to Strava (or the app of your choice) from the OMATA Utility App, which is available on the Apple App Store.

Alternatively you get can get the data onto your computer by plugging in your OMATA One over USB to your computer and dragging off the activity file. Follow these steps:

1. Rotate the bezel to CONNECT

2. Only after you have done Step 1, plug the USB-C cable to the OMATA One and then to your computer

3. Your OMATA One will mount like a USB drive on your computer

4. Navigate to the 'ACTIVITIES' folder and open it. Your rides will be in there, in date stamped file names.

5. Copy the rides from there to wherever you would like. If you want to upload them to Strava, for example, go here to upload: www.strava.com/upload/select

If you connect your OMATA One to your computer before rotating the bezel to CONNECT, you will not see the device mount as a USB drive. You must first rotate the bezel to CONNECT and then connect your OMATA One to your computer.

Q: I have an Android phone, is there an Utility App for me?

A: We’re working on it. Coming soon. 

Q: What data format do you use for the activity files?

A: We use the sports industry standard FIT file format, same as most other sports and fitness trackers. It can be uploaded directly to, for example, Strava.

Q: Will it pair with speed sensors, power meters and HR monitors?

A: Not in this initial firmware version. The OMATA One hardware has built-in support for ANT+, which will allow us to pair to external sensors. This will come in a firmware update in 2018 when we can focus on adding features and are able to test it with a good variety of third-party sensors. We have done some preliminary tests with heart rate sensors with positive results. Right now, we are focusing on the core features and improving the OMATA One's overall performance for its core functionality — the simple pleasure of riding your bike.

Until we integrate ANT+ pairing with firmware updates and App updates, may we suggest simply riding for the sake of riding. And if you truly are training, there are a variety of anecdotal insights that lead us to believe that you may actually improve your riding — and enjoyment of the sport — by keeping your head up, listening to your breathing, watching the scenery, chatting with friends and enjoying the feeling in your legs. Give it a try.

Q: How do I turn it on?

A: Our mechanical, rotating bezel is the primary interface. Simply rotate to go through the three modes: RIDE, END RIDE, CONNECT. You can download our Quick Start Guide PDF here or watch our Quick Start Guide Video’s here.

Q: How do I charge it?

A: The product is fitted with a standard waterproof USB-C port for charging. We include a USB-C to USB-A cable in the box.

Q: What’s included in the box?

A: OMATA One, K-Edge/OMATA mount, USB-C to USB-A cable.

Q: Is it robust, as it looks really beautiful and maybe a little precious?

A: We have worked really hard to build a reliable and robust precision instrument that’s strong enough for the conditions you ride. We hope to reach a standard of IPx5, which means it will stand up to heat, dust, rain and washing. But it’s not submersible. Yet.

Q: Will it come with different face designs?

A: Yes, it will. Our initial products will be come in Grey (Metric — KPH) or White (Imperial — MPH). We have plans for annual colour variations and designs.

Q: Is it just for road bikes?

A: No, absolutely not! We love all forms of cycling and hope this will find a home on many, many different kinds of handlebars; road, mountain, aero, cross, commuter.

Q: How many different mounts are you making?

A: Just one to start with, but we’ve designed a modular system and are partnering with K-Edge so that it can fit as many types and sizes of handlebars as possible.

Q: Can I get more mounts and inserts?

A: Yes. At this time we are not selling additional mounts or inserts directly. If you need additional mounts we recommend visiting either your local bike store/shop or going directly to our partner K-Edge's website where you can find all K-Edge products and additional OMATA inserts.

We chose to partner with K-Edge as they are the simply the best mounts available. We spent time with them developing our custom insert that fits into the full K-Edge system of mounts. Which means, that almost whatever bar you have on your bike, K-Edge manufacture a high quality mount that'll both work for you and fit an OMATA.

Q: How easy is it to fit the mount to your handlebar?

A: Super-easy. Just one screw and a 3mm Hex Key.

Q: How much does it cost?

A: The OMATA One costs $550 excluding California Tax, VAT and any duties  your jurisdiction may impose.

Q: What’s Fabian Cancellara’s involvement?

A: He’s a trusted advisor, ambassador and our Chief Product Tester. If it’s good enough for Spartacus, well, it’s good enough for us.

Q: Does the OMATA One have backlighting or illumination?

A: No. It’s about priorities. While we often commute or ride at night, power and battery life is really important and any form of illumination will compromise this. We are however working with SEIKO and our R&D team to have some luminescence on the face for a future model.

Q: Where can I buy an OMATA One?

A: From our webstore at omata.com and depending on where you are in the world, at a few select bike shops/stores. See our retailer list.

Q: Is it circular?

A: Yes.

Q: Who are you?

A: We’re a small team designers, technologists, engineers and marketing experts. But above all, we share a passion for cycling and all the physical and creative benefits of traveling through the world on a bicycle.

 

 

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